Shipping policy
Hi! We're a friendly team so please feel free to contact us whenever you'd like at support@obsyss.com.
Shipping options
- Standard: $3.95
- Express Processing: $7.50. The fulfillment of your package will be dealt with priority.
- Insured: $9.99. Package is insured against loss or theft.
Delivery times
| Destination | Shipping time |
|---|---|
| Europe | 5 - 15 business days (Priority Processing & Insured) |
| United Kingdom | 5 - 15 business days (Priority Processing & Insured) |
| United States | 5 - 15 business days (Priority Processing & Insured) |
| Australia | 5 - 15 business days (Priority Processing & Insured) |
| Canada | 5 - 15 business days (Priority Processing & Insured) |
| Rest of the World | 5 - 21 business days (depending on the country) |
Note: Shipping time is calculated after dispatch.
We aim to dispatch all orders within 72 hours of placement, however, due to the high demand for our products & quality control procedures this can sometimes take up to 7 business days.
The shipping method varies as to which is fastest to your location. 5 - 15 business days shipping time to USA/UK/CANADA/AUS/EU and 5 - 21 business days for the rest of the world. We will provide a tracking number when your items have been shipped out.
Please note that except for the EU, we are not responsible for any duties or import taxes that you might incur from importing our products into another country.
If you have any questions please feel free to contact us at shipping@obsyss.com.
Delayed delivery
In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we do not have control over customs or any unexpected delays that may occur en route and we seek your understanding and patience should this occur.
Unclaimed orders
Once an order is placed, we will not be able to cancel or change the shipping address as your order might have already been processed.
We are not responsible for any packages lost or returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.
Customs/duty fees
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.
Countries we, unfortunately, can not ship to
- Angola
- Azerbaijan
- Bahrain
- Barbados
- Belize
- Cape Verde
- Congo - Brazzaville
- Congo - Kinshasa
- Curaçao
- El Salvador
- Equatorial Guinea
- Eswatini
- Ethiopia
- Gibraltar
- Grenada
- Guinea
- Guinea-Bissau
- Isle of Man
- Jamaica
- Jersey
- Kyrgyzstan
- Madagascar
- Malawi
- Martinique
- Mayotte
- Montenegro
- Namibia
- Nauru
- New Caledonia
- Niger
- Oman
- Paraguay
- Réunion
- Rwanda
- Sint Maarten
- Slovakia
- Somalia
- St. Lucia
- St. Pierre & Miquelon
- Turks & Caicos Islands
- Uzbekistan
- Zambia
Contact
Head office: Unit, 3/F, Chevalier House, 45-51 Chatham Road South, Tsimshatsui, Kowloon, Hong Kong
24/7 Support | Mon-Sat
- Email hello@obsyss.com
- Phone +19292351320